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Technical Service Lead

Employer
CK Group
Location
Durham
Salary
Competitive
Closing date
3 Nov 2024
View more categoriesView less categories
Sector
Materials Science
Contract Type
Permanent
Hours
Full Time

Job Details



CK Group are recruiting for a Technical Service Lead to join a global chemical manufacturing company at their facilities located in Durham on a permanent basis.                         

 


The Company:

Our client is a leading chemical manufacturer, specialising in producing thermoplastic products and exporting them globally.  

 


Location:

This Technical Service Lead position is located in Durham, UK. 

 


The Role:

Reporting to the Technical Manager you will be responsible for managing customer relationships, providing expert technical support, and driving the continuous improvement of clients PVC compounds to meet and exceed customer expectations. This role requires an understanding of plastics compounding (preferably relating to PVC), extensive experience in technical service management, and a proven ability to drive customer satisfaction and product innovation across a diverse range of applications.

 


You will additionally be responsible for:

  • Leading a team of experienced professionals (technical service technologists, regulatory), providing guidance, support, and training. 
  • Customer support: Collaborating with customers, understanding their needs and challenges and developing solutions to enhance product performance and application outcomes.

  • Acting as the primary technical liaison and ensuring high levels of customer satisfaction.

  • Collaborate with the Quality team and support the resolution of quality issues

  • Product development and innovation: provide customer insights informing new product development and existing product optimisation
  • Lead discussions with customers during the development phase ensuring new PVC compounds meet end-use application requirements.

 


Your Background:

  • Degree qualified in Polymer Science, chemical engineering, Material Science  or related field; advanced degree preferred.
  • Highly experienced within a compounding industry (preferably PVC), with a strong focus on technical service and customer support
  • Proven track record of managing and developing technical teams.
  • In-depth knowledge of compounding processes, formulations, and applications.
  • Extensive experience working with a wide range of end-use applications for plastics compounds, such as construction, automotive, medical, and consumer goods.
  • Knowledge of regulatory requirements and industry standards applicable to PVC compounding manufacturing (beneficial).
 

Benefits:

  • Pension – salary sacrifice option available. Company pay 9%, employee pays 6%.
  • Death in Service – 6 x salary if have financial dependants, 4 x salary if no financial dependants.
  • Discounted BUPA membership.
  • Employee Discount Scheme. 
  • Employee Assistance Programme. 
  • Free Will Writing / discounted for partners.  
 


Apply:

It is essential that applicants hold entitlement to work in the UK. Please quote job reference 107666 in all correspondence. 

 

Company

Find the career you always dreamed of

We are the CK Group, the UK’s specialist in scientific, clinical and technical recruitment.

We have 4 brands:  

  • CK Science is the leading independent scientific recruitment consultancy.
  • CK Clinical is an established leader in the clinical research and drug development sectors
  • CK Technical specialises in jobs for Engineers and IT professionals
  • CK QLS finds roles for high calibre professionals working in the science and technology sectors in Switzerland.

Over the last 28 years we have found jobs for thousands of high calibre scientists in the scientific, chemical, waste, biotechnology and pharmaceutical industries. By working with us to find your next job, you will get access to the best scientific vacancies in the UK, Europe and the rest of the world.

We are proud to be working with 18 out of the world’s top 20 scientific organisations.

We can help you find your dream job.

ckscience.co.uk

Company info
Website
Telephone
+44 (0)1246 457700
Location
CK Group
Westwick House
The Bridge Business Centre
Beresford Way
Chesterfield
S41 9FG
GB

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