Senior Infrastructure Analyst

Job type: Full-time, 2-year fixed-term contract

At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate.

Although this role is contractually based at our Cambridge office, you will be able to work from home within the UK, with the expectation that you will attend the office as needed for your role.

The role

We have an excellent opportunity for a Senior Infrastructure Analyst to join the Royal Society of Chemistry (RSC) on a 2-year fixed-term basis.

As Senior Infrastructure Analyst, you will provide a high-quality technical support function for standard hardware and associated operating systems, telecommunications, back-office software, and applications used within the RSC.

Within this role, you will interact with key stakeholders providing updates and present on IT-related matters. You will ensure high system availability and adherence to agreed Service Level Agreements (SLAs). You will identify and communicate technical risks to the Infrastructure team and, if necessary, escalate to the Head of IT Operations. You will have responsibility for the design, maintenance, development, and evaluation of core corporate infrastructure systems including project management. You will contribute to long-term IT strategies, recommend innovative solutions, and support continuous improvement while conducting research and producing regular performance reports.

In this role it is expected that you will attend the office on an ad-hoc basis. If you need flexible working arrangements, please outline this in your application.

What we are looking for:

• Applies technical knowledge to day-to-day tasks to deliver reliable, low-maintenance services which meet user requirements within agreed budgets and timescales.
• Strong knowledge of corporate IT infrastructure (hardware, databases, client devices, operating systems, active directory services, importance of systems redundancy etc) and will demonstrate a keenness to maintain and actively improve them.
• Knowledge of IT systems and operational procedures in use in the ICT Department. The role holder will apply this knowledge to solve a range of problems and/or to contribute to decisions made by others
• Enthusiastic, highly motivated and a proactive team player, individually or with clients. An excellent communicator that can explain technical concepts to technical and non-technical clients. Able to effectively manage their time and workload under pressure to tight deadlines.
• Demonstrated ability and desire to work within a team driven environment while having the confidence to work independently. Reliance on experience and judgment to plan and accomplish goals, and perform a variety of complicated tasks with a degree of creativity and latitude
• Understands and applies various project documentation and Agile methodologies.

A full job description is available here.

About the RSC

The Royal Society of Chemistry is a not-for-profit organisation whose mission is to advance chemical sciences. As a not-for-profit publisher, we reinvest surplus funds back into the global scientific community, supporting our purpose to help the chemical science community make the world a better place.

The RSC strives to continuously innovate its product and services to adapt to market and customer needs, maintain relevancy and diversify revenues from print journals. This requires a market-led and ‘outside-in’ thinking approach to product and service innovation.

Benefits

At the Royal Society of Chemistry, we promote a healthy work/life balance and flexible working options across the organisation. We offer a comprehensive benefits package to all employees including:

• 26 days paid holiday per annum
• 35-hour working week with flexible options
• Enhanced parental leave
• Paid volunteering days
• Pension plan with up to 12% employer contributions (depending upon your contribution)
• Life assurance at four times basic annual salary

If you are interested in this role, please apply before the end of the closing date. When applying, you will need to provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills/ expertise match the competencies outlined in the Job Description. 

Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge.

At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates.

As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who has a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks.

We are committed to making our recruitment processes accessible to all and as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team at jobs@rsc.org or on +44 (0) 1223 432229 and we will do our best to put any reasonable adjustments in place.

If you have any questions, please contact us at jobs@rsc.org