About the RSC
The Royal Society of Chemistry is a not-for-profit organisation whose mission is to advance the chemical sciences. As a not-for-profit publisher, we reinvest surplus funds back into the global scientific community, supporting our purpose to help the chemical science community make the world a better place.
The RSC strives to continuously innovate its product and services to adapt to market and customer needs, maintain relevancy and diversify revenues from our journals business. This requires a market-led and ‘outside-in’ thinking approach to product and service innovation.
As an Operations Administration Manager, you will manage and coordinate the provision of operations administrative support across the journals associated with the processing of journal articles whilst ensuring excellent customer service. This includes leading a team of Publishing Assistants, providing training and development, to ensure the team deliver KPIs.
You will also maintain, monitor, and control aspects of the record-keeping for the processing of manuscripts, including day-to-day responsibility for the workflow article management system (ScholarOne). You will be able to build and maintain positive relationships with external suppliers and develop collaborative internal relationships.
We are looking for:
- Good general standard of education, to A-level or equivalent.
- Significant administration experience in a customer-focused environment with good attention to detail.
- Strong computer literacy, including good knowledge of MS Office, in particular MS Excel.
- Ability to lead and manage a large team.
- Ability to effectively communicate with and manage external suppliers.
- Ability to provide effective training on technical and non-technical matters.
- Good organisational and time-management skills are required together with the ability to work under pressure, prioritise and to meet deadlines.
If you are interested in this role, please apply before the end of the closing date. When applying, you will need to provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills/ expertise match the competencies outlined in the Job Description.
A full job description is available here.
As an organisation we are embracing hybrid working, and homeworking/remote working in the UK could be considered for this role. Applicants should be aware that there is an expectation that employees will attend the office as needed for their role.
Visit our Work For Us website to learn more about us, our benefits and Equal Opportunities Statement and Inclusive Culture Pledge.