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French Speaking Service Desk Analyst

CK Group
£17.00 per hour PAYE
Closing date
16 Oct 2022

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Contract Type
Full Time

Job Details

CK Group are recruiting for a Service Desk Analyst to join a global pharmaceutical company, based in Chester on a contract basis for 12 months. The client is looking for someone who can speak both English & French fluently.

Per Hour £17.00 PAYE

Our client is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. They have the goal of putting patients first and to help people around the world live better and healthier lives.

Chester. This site provides services across multiple areas to the client’s offices in Europe and beyond. There is a high-performing, talented and multicultural team of over 350 employees working in Finance, Customer Service, IT, HR, Tax and more.

This site houses a state-of-the-art facility that includes a gym, free parking, showers and a subsidised restaurant. As a PAYE employee you will also benefit from:
  • Pension
  • Timesheet system
  • Bike schemes

Service Desk Analyst Role:
  • Accept incoming calls, chats, tickets, redirect calls/tickets, if necessary, to appropriate support groups for resolution while setting End User expectations during the initial interaction.
  • Create tickets and document all activities in the company ticket system (ServiceNow) in line with quality standards.
  • Perform troubleshooting to resolve or escalate to the appropriate teams.
  • Research and resolve more complex Field/Scientific application and business process issues.
  • Provide follow-up and status update inquiries to End Users on your open ticket queue and ensure every effort is made to meet SLA’s.

Your Background:
  • Multi-Lingual effective and fluent communication in English and French (native/near native). Preferably fluent in Spanish too
  • Excellent Customer service skills.
  • Demonstrate ability to troubleshoot and research application issues.
  • Ability to explain technical information to End Users with effective verbal and written communication.
  • Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.

It is essential that applicants hold entitlement to work in the UK. Please quote job reference 54382 in all correspondence.


Find the career you always dreamed of

We are the CK Group, the UK’s specialist in scientific, clinical and technical recruitment.

We have 4 brands:  

  • CK Science is the leading independent scientific recruitment consultancy.
  • CK Clinical is an established leader in the clinical research and drug development sectors
  • CK Technical specialises in jobs for Engineers and IT professionals
  • CK QLS finds roles for high calibre professionals working in the science and technology sectors in Switzerland.

Over the last 28 years we have found jobs for thousands of high calibre scientists in the scientific, chemical, waste, biotechnology and pharmaceutical industries. By working with us to find your next job, you will get access to the best scientific vacancies in the UK, Europe and the rest of the world.

We are proud to be working with 18 out of the world’s top 20 scientific organisations.

We can help you find your dream job.

Find Us
+44 (0)1246 457700
CK Group
Westwick House
The Bridge Business Centre
Beresford Way
S41 9FG

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