QA Site Lead - FMCG

Role: Site Quality Assurance Manager - FMCG

Location: Chester

Salary: Up to £40,000

We are looking to speak with QA Managers from the FMCG Sector who are looking for a new opportunity. You will form part of the leadership team within the business and manage a team of QA Staff. The team will need your guidance, training and support. This is an excellent opportunity to take the team and business to the next level!

Role:

• You will be responsible for the Quality Team and Quality Site Objectives.
• Train, Develop and mentor the team of QA Officers.
• Ensure consistent application of the NPI quality standards and processes.
• Ensure Quality Assurance Technicians provide support to Shift Operational Leader / Team Leader in investigating and defining CAPAs for quality failures, customer complaints, Non-conformances and audit findings.
• Represent site-based Quality through the attendance of the Daily Operational Review (DOR) to ensure all quality matters are addressed and responded to in a timely manner.
• Manage customer sampling and ensure any such samples are submitted in accordance with customer requirements.
• Manage all aspects regarding the control of non-conforming product and any associated paperwork, communicating with relevant parties throughout.
• Ensuring that all operational quality employees adhere to the company defined quality standards, practices and work instructions
• Ensure compliance with our clients site Quality System and site HACCP plan requirements
• Be the responsible person to host customer site visits / audits and additionally any third-party audits as required.
• Co-ordinating any customer complaint investigations in accordance with requirements to allow for a timely response to be provided.
• To participate in and undertake Internal Audits as defined by the site programme requirements.
• Manage attendance of team in accordance with the Attendance Management policy, utilising appropriate systems to record information of this nature.
• Identify, challenge and address any conduct which falls below our expected standards and / or does not meet our values up to and including action in line with the disciplinary policy
• Build professional relationships with key stakeholders to ensure co-operation and assistance in completion of work requirements, including but not restricted to Operations, Mixing, Maintenance, Warehouse, Health & Safety, R&D and HR
• Ensure personal / sensitive data is processed in accordance with GDPR

Person:

• Demonstrate at all times our company values
• Commit to grow your own capability and experience for the benefit of self, team and company
• Be receptive to new approaches and ideas
• Take responsibility for own actions
• Able to work autonomously
• Able to work as part of the Site Leadership and be an effective team member
• Has strength of character to challenge poor team behaviours and non-adherence to standards / policies in area
• Able to lead and influence multi-functional improvement teams in RCPS / CAPA activities
• Ability to adapt to changing situations in a positive and flexible manner
• Reliable, honest, energetic, enthusiastic, diplomatic and respectful
• Computer literate
• 5 years experience in a QA capacity within an FMCG environment, previous leadership experience is desirable but not essential
• Education in Quality related subject essential