IT Product Support Specialist

Hyper Recruitment Solutions
West Sussex
£50000 - £60000 per annum
Closing date
16 Jan 2022

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Contract Type
Full Time
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Job Details

IT Product Support Specialist

Location:West Sussex
Salary: £50,000 - £60,000

HRS are working with key provider of diagnostics, who's products & services have had a profound impact in the outcomes of patients in over a hundred countries. We are looking to recruit an IT Product Support Specialist to deliver laboratory, point of care & remote teleservice solutions to clients across the UK.
As part of a dynamic team, this position will be responsible for 1st line customer support and will involve using an IT product portfolio to offer remote support to customers or traveling to client sites to co-ordinate software & hardware upgrades.


As an IT Product Support Specialist, you will be responsible for providing 1st line support to clients on a remote or field based basis. Key duties will include:

1.Being responsible for the first-line customer support hotline, providing remote solutions, escalating issues and providing training of our customers on IT applications.

2.Providing on-site support for clients where required.

3.Co-ordinating software & hardware upgrades at client sites as well as supporting site system design and implementation with colleagues in the field as required.

4.Build strong relationships with customers & clients, providing a quality service.

As an IT Product Support Specialist you will require:

1.A background in analytical systems support and implementation (Apps/Engineering/LSC).

2.An understanding of modern clinical pathology & workflows using common analytical systems.

3.Proven experience of the installation, configuration, optimisation and troubleshooting of analytical & pre-analytical products within a pathology laboratory or point of care devices in medical environments.

4.Desired skills include

• Knowledge of the commonly used interfacing protocols (ASTM, HL7)
• Knowledge of IT Network troubleshooting (TCP/IP & FTP) using standard diagnostics tools, knowledge of firewalls and their applications.
• Understanding of security and data protection (including WIFI and firewall rules)

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for talent development. We therefore welcome applications for any interested parties who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.


Hyper Recruitment Solutions is a specialist and highly compliant recruitment consultancy dedicated to the Science and Technology sectors.

Hyper Recruitment Solutions (HRS), founded and run by Ricky Martin and in partnership with Lord Alan Sugar, has a wealth of recruitment expertise as well as compliance and commercial awareness. We offer a range of permanent, temporary and contract staff.

Our vision is to provide recruitment solutions which will assist in the improvement and quality of life for all. To do so, HRS will focus on the support of sectors whose primary focus is in making the world a better place. This could be working for a Pharmaceutical company who is developing new and existing therapeutics or an FMCG business who is making the latest consumer products in a sustainable and efficient way. We want to provide a service to those areas of actual need which will have an impact on us all.

We provide services across a broad range of industries including the following specialist sectors:

• Biotechnology
• Pharmaceutical
• Medical Device
• Clinical Research
• Food / FMCG
• Engineering
• Science

With all jobseekers we are looking to form close relationships where we can offer you the most accurate and useful advice. We intend to not only find and present the most ideal career options to you, but we want to provide advice on the entire recruitment process. We are a business who listens and advises and as shown on our website we have a clear ‘candidate commitment’ to ensure your search is in the most professional and capable hands. Some of the key areas we focus on include:

• Quality Assurance (including Qualified Persons)
• Clinical Research (all phases and therapeutic fields)
• Bioinformatics
• Research & Development
• Consumer Insight and Sensory
• Lean and Continuous Improvement
• Engineering (all disciplines)
• Manufacturing, Scale up and Technology Transfer
• Packaging and Sustainability 
• Medical Affairs
• Sales and Business Development
• Information Systems & Technology
• Executive Appointments

HRS has been awarded membership to the REC (Recruitment and Employment Confederation) and APSCo (Association of Professional Staffing Companies). This is to assure all clients and candidates that our processes and practices comply with all relevant government and recruitment industry regulations.

Lord Sugar, Ricky Martin and everyone at HRS look forward to working with you. Please do not hesitate to visit our website or contact us via
Telephone: 02032 255 120

Or any of the social media routes below: 
Linked in
Google +

Find Us
0203 910 2980
Amshold House
Goldings Hill

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