Life Science Logistics Coordinator

1 day left

Dependent on experience
17 May 2021
14 Jun 2021
Debra Fong
Contract Type
Full Time
Are you an experienced Life Science Logistics Coordinator looking for an exciting job opportunity?

We are currently looking for a Life Science Logistics Coordinator to join a leading logistics company based in the West London area.

As the Logistics Coordinator you will be responsible for handling the express export logistics of pharmaceutical and medical packages. You will also be working in a small team providing logistics assistance to a number of key accounts and act as the first point of contact for all shipping orders and enquiries and ensure that customer interactions are handled in a pro-active and professional manner at all times.


Your duties as the Life Science Logistics Coordinator will be varied however the key duties and responsibilities are as follows:

1. You will manage the end to end shipment process for research samples, clinical trials medicines and other pharmaceutical and healthcare related products, on a worldwide basis. This will include gathering comprehensive customer and shipment requirements, designing appropriate, compliant, and cost-effective routing solutions and booking consignments with airlines via on-line portal, email or phone.

2. You will also be responsible for handling customer complaints promptly and effectively from receipt to resolution, escalating issues and seeking support from others where required. Take ownership of investigations, root cause analysis and put in place Corrective and Preventative Actions (CAPA's) providing regular updates to customers and internal stakeholders.

3. As the logistics coordinator, you will liaise with oversea offices and agents of the exported shipments, whilst maintaining a close relationship with existing and potential clients by providing high levels of accurate and timely communication to ensure they are completely satisfied with the service provided.

4. Focus on meeting the company's quality objectives, exceeding customer expectations and continual improvement, through adherence to all aspects of the quality management system.


To be successful in your application to this exciting opportunity as the Life Science Logistics Coordinator we are looking to identify the following on your profile and past history:

1. You will need to be educated to GCSE Level or equivalent in Maths, English and Science.

2. Customer service is essential for this position so you will need to have had experience in a highly customer oriented role with experience of successfully managing client & supplier relationships.

3. Experience in either cold chain or time sensitive freight forwarding within Life Science OR experience working in the pharmaceutical industry, ideally within logistics or supply chain is also essential for this position.

Key Words: Logistics Coordinator | Customer Service | Pharmaceutical | Healthcare | Freight Forwarding | Supply Chain | Life Science

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for talent development. We therefore welcome applications for any interested parties who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.

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