Technical Service Engineer - Bioscience
- Employer
- Hyper Recruitment Solutions
- Location
- Renfrewshire
- Salary
- Dependent on experience
- Closing date
- 9 May 2021
View more
- Sector
- Graduate, Postgraduate, Instrumentation / Equipment, Molecular Biology
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
We are currently looking for a Technical Service Support Engineer to join a leading Life Sciences company based in the Paisley area.
As the Technical Service Engineer you will have first-line contact with customers to troubleshoot runs, instrument hardware, software and computer-related problems over the phone, via email and using remote support tools focusing on cell analysis platforms such as Cell Sorting (Bigfoot system) or Flow Cytometry.
KEY DUTIES AND RESPONSIBILITIES:
Your duties as the Technical Service Engineer will be varied however the key duties and responsibilities are as follows:
1. Triage function between Technical Service and Application Support by qualifying requests and addressing customer's needs in resolving their inquiries. You will also contribute to achieve specific Global Service & Support (GSS) related targets as defined for revenues, profit, service order volume, etc. - while complying with internal rules and practices.
2. As the technical service engineer, you will also work closely with support and field service engineers to prioritise all activities. Additionally, you will be responsible for managing service requests and have administrative responsibilities.
3. Willingness to assist customers, both external and internal, and follow issues all the way to resolution with a positive attitude.
4. Customer relationship management, written documentation of service activities, and effective interaction and communication with internal personnel, manufacturing, and sales.
ROLE REQUIREMENTS:
To be successful in your application to this exciting opportunity as the Technical Service Engineer we are looking to identify the following on your profile and past history:
1. A relevant BEng or higher in a Science or Engineering field is essential. Experience in a life sciences role or working with biomedical engineering equipment is also required.
2. Demonstrated ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment, with a focus on remote resolution. Practical experience with either flow cytometry and/or cell sorting is essential for this position.
3. A second European language such as German would be very beneficial for the role.
Key Words: Technical Service Engineer | Field Service Engineer | Medical Device | Bioengineering | Biomedical Science | Biological Sciences | Life Science | Customer Service | Cellular Biology | Molecular Biology | Cell Culture | Flow Cytometry
Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for talent development. We therefore welcome applications for any interested parties who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.
Company
Hyper Recruitment Solutions is a specialist and highly compliant recruitment consultancy dedicated to the Science and Technology sectors.
Hyper Recruitment Solutions (HRS), founded and run by Ricky Martin and in partnership with Lord Alan Sugar, has a wealth of recruitment expertise as well as compliance and commercial awareness. We offer a range of permanent, temporary and contract staff.
Our vision is to provide recruitment solutions which will assist in the improvement and quality of life for all. To do so, HRS will focus on the support of sectors whose primary focus is in making the world a better place. This could be working for a Pharmaceutical company who is developing new and existing therapeutics or an FMCG business who is making the latest consumer products in a sustainable and efficient way. We want to provide a service to those areas of actual need which will have an impact on us all.
We provide services across a broad range of industries including the following specialist sectors:
• Biotechnology
• Pharmaceutical
• Medical Device
• Clinical Research
• CMO / CRO
• Food / FMCG
• Engineering
• Science
With all jobseekers we are looking to form close relationships where we can offer you the most accurate and useful advice. We intend to not only find and present the most ideal career options to you, but we want to provide advice on the entire recruitment process. We are a business who listens and advises and as shown on our website we have a clear ‘candidate commitment’ to ensure your search is in the most professional and capable hands. Some of the key areas we focus on include:
• Quality Assurance (including Qualified Persons)
• Clinical Research (all phases and therapeutic fields)
• Bioinformatics
• Research & Development
• Consumer Insight and Sensory
• Lean and Continuous Improvement
• Engineering (all disciplines)
• Manufacturing, Scale up and Technology Transfer
• Packaging and Sustainability
• Medical Affairs
• Sales and Business Development
• Information Systems & Technology
• Executive Appointments
HRS has been awarded membership to the REC (Recruitment and Employment Confederation) and APSCo (Association of Professional Staffing Companies). This is to assure all clients and candidates that our processes and practices comply with all relevant government and recruitment industry regulations.
Lord Sugar, Ricky Martin and everyone at HRS look forward to working with you. Please do not hesitate to visit our website www.hyperec.com or contact us via
Telephone: 02032 255 120
Email:info@hyperec.com
Or any of the social media routes below:
Twitter
Facebook
Linked in
Google +
- Website
- http://www.hyperec.com/
- Telephone
- 0203 910 2980
- Location
-
Amshold House
Goldings Hill
Loughton,
Essex
IG102RW
GB
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