Technical Support Specialist

Location
Cambridgeshire
Salary
£25000 - £32000 per annum
Posted
24 Feb 2021
Closes
26 Mar 2021
Ref
J5634508
Contact
Jogesh Bowry
Contract Type
Permanent
Hours
Full Time
We are currently looking for a Technical Support Specialist to join a leading distributor of Life Science products based in the Cambridgeshire area. As the Technical Support Specialist you will be responsible for engaging with clients to provide technical scientific support for incoming queries.

KEY DUTIES AND RESPONSIBILITIES:

Your duties as the Technical Support Specialist will be varied however the key duties and responsibilities are as follows:

1. You will be responsible for managing inbound technical queries from clients, recommending appropriate solutions and establishing yourself as a key point of contact for future enquiries.

2. You will fully resolve customer issues, identifying the path of recourse through use of your own knowledge and various other sources e.g. datasheets.

3. As the Technical Support Specialist, you will work alongside Technical Sales Specialists to identify sales opportunities from incoming enquiries.

4. You will analyse experimental data to identify issues and assist in the growth of customer knowledge.

ROLE REQUIREMENTS:

To be successful in your application to this exciting opportunity as the Technical Support Specialist we are looking to identify the following on your profile and past history:

1. Relevant degree in a Life Science Subject, e.g. Biochemistry, Molecular Biology, Cellular Biology

2. Proven industry experience in a research setting either through academic or industrial professional experience.

3. A working knowledge and practical experience with a variety of Life Science research techniques.


Key Words: Technical Support | Technical Services | Applications | Troubleshooting | Consultation | Cambridgeshire | Life Science | Biology | Molecular Biology | Biotechnology | Cell Biology | Assays | Antibodies | Distributor |

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for talent development. We therefore welcome applications for any interested parties who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.