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Technical Application Scientist - Cell Biology

Employer
Hyper Recruitment Solutions
Location
Paisley
Salary
Dependent on experience
Closing date
18 Mar 2021

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Job Details

Are you an experienced Molecular Biologist and looking for a new exciting job opportunity?

We are currently looking for a Technical Application Scientist in Molecular Biology who speaks fluent Italian and English to join a leading Life Sciences company based in the Paisley area.

As the Technical Application Scientist, you will have a background in molecular biology specifically using qPCR and excellent customer support skills, as this role will specialise in supporting customers remotely with the company's products (lab consumables and instruments) related to these techniques.

You will provide pre and post sales assistance to customers and potential customers by phone and email (in English and Italian) on technical queries relating to these product lines, relaying customer feedback to the organisation.

KEY DUTIES AND RESPONSIBILITIES:

Your duties as the Technical Application Scientist - qPCR will be varied however the key duties and responsibilities are as follows:

1. Provide technical support for the company products and services by answering customer technical enquiries in Italian and English. Inquiries may be received via telephone or email, and occasionally on field visits. Technical support includes troubleshoots and providing advice or solutions to experimental problems.

2. You will be responsible for recording and managing customer complaints on technical and quality issues as well as arranging credits or replacement products as required. You will participate in analysing complaint information to assist in complaint trending and identification or potential quality issues.

3. As the technical application scientist, you will also work with a CRM (Customer Relationship Management) system to build a strong customer database and assist the sales partners by identifying, recording and escalating opportunities to generate revenue.

4. Additionally, you will also participate in team tasks, including, but not limited to, complaint analysis, customer surveys, Voice of Customer reports etc.

ROLE REQUIREMENTS:

To be successful in your application to this exciting opportunity as the Technical Application Scientist - Cell Biology we are looking to identify the following on your profile and past history:

1. Relevant MSc in a Life Sciences degree is essential. Post Graduate or PhD level would be desirable but not essential.

2. Hands-on laboratory experience in the field Molecular Biology and qPCR are essential as well as being fluent in both written and spoken Italian and English. Prior experience in customer support desirable but not essential; empathy and a desire to help people and solve problems are critical traits.

3. Ability to quickly learn large amounts of new, complex technical information and a goal-orientated mindset with good troubleshooting skills and able to manage multiple competing priorities.

Key Words: Technical Application Scientist | Cellular Biology | Molecular Biology | Life Science | Pharmaceutical | Italian | Customer Service | Cell Analysis | Cell Culture | qPCR

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for talent development. We therefore welcome applications for any interested parties who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.


Company

Hyper Recruitment Solutions is a specialist and highly compliant recruitment consultancy dedicated to the Science and Technology sectors.

Hyper Recruitment Solutions (HRS), founded and run by Ricky Martin and in partnership with Lord Alan Sugar, has a wealth of recruitment expertise as well as compliance and commercial awareness. We offer a range of permanent, temporary and contract staff.

Our vision is to provide recruitment solutions which will assist in the improvement and quality of life for all. To do so, HRS will focus on the support of sectors whose primary focus is in making the world a better place. This could be working for a Pharmaceutical company who is developing new and existing therapeutics or an FMCG business who is making the latest consumer products in a sustainable and efficient way. We want to provide a service to those areas of actual need which will have an impact on us all.

We provide services across a broad range of industries including the following specialist sectors:

• Biotechnology
• Pharmaceutical
• Medical Device
• Clinical Research
• CMO / CRO
• Food / FMCG
• Engineering
• Science

With all jobseekers we are looking to form close relationships where we can offer you the most accurate and useful advice. We intend to not only find and present the most ideal career options to you, but we want to provide advice on the entire recruitment process. We are a business who listens and advises and as shown on our website we have a clear ‘candidate commitment’ to ensure your search is in the most professional and capable hands. Some of the key areas we focus on include:


• Quality Assurance (including Qualified Persons)
• Clinical Research (all phases and therapeutic fields)
• Bioinformatics
• Research & Development
• Consumer Insight and Sensory
• Lean and Continuous Improvement
• Engineering (all disciplines)
• Manufacturing, Scale up and Technology Transfer
• Packaging and Sustainability 
• Medical Affairs
• Sales and Business Development
• Information Systems & Technology
• Executive Appointments


HRS has been awarded membership to the REC (Recruitment and Employment Confederation) and APSCo (Association of Professional Staffing Companies). This is to assure all clients and candidates that our processes and practices comply with all relevant government and recruitment industry regulations.

Lord Sugar, Ricky Martin and everyone at HRS look forward to working with you. Please do not hesitate to visit our website www.hyperec.com or contact us via
Telephone: 02032 255 120
Email:info@hyperec.com


Or any of the social media routes below: 
Twitter
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Company info
Website
Telephone
0203 910 2980
Location
Amshold House
Goldings Hill
Loughton,
Essex
IG102RW
GB

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