Support Desk Analyst

CK Group
St Helen's
£23,000 per annum
07 Jan 2021
04 Feb 2021
Phoebe Walker
Contract Type
Full Time
CK Technical are recruiting for a 1st Line Support Desk Analyst to join an IT support provider at their site based in St Helens on a permanent basis.

The Company:

Our client is a managed service provider that offers technical support and cloud, ERP and CRM consulting.

This Support Desk Analyst role is located in St Helens.

Support Desk Analyst Role:
Responsibilities will include:
  • 1st line technical support via service desk.
  • Resolving customer issues within service level guidelines.
  • Gathering relevant information from initial call/contact to ensure most efficient troubleshooting.
  • Managing internal escalations in a timely manner.

Your Background:
The ideal candidate for this position will have:
  • Experience in Office 365, Windows server technologies and back up technologies is required.
  • Experience in a similar role is highly desirable.
  • Previous experience working for a managed service provider would also be highly desirable.

The role is based on 37.5 hours per week. This is shift-based to provide support between 08:00 and 17:30. A driving license and access to a permanent reliable vehicle is also required.

For more information or to apply for this Support Desk Analyst position, please contact CK Group, quoting job ref 49547.

It is essential that applicants hold entitlement to work in the UK.

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