Sales Support Administrator
The Royal Society of Chemistry (RSC) seeks a Sales Support Administrator on a part-time (16 hours per week), temporary basis to cover maternity leave. You will need to be able to initially work from home and then from our Cambridge office, in line with Covid-19 guidance.
As a Sales Support Administrator within our Commercial team, you will be responsible for providing excellent customer service, contract and licensing activities and administration. You will be the first point of contact for many of our customers and will be responsible for generating invoices, managing account queries and providing administrative support to colleagues. You will also liaise with colleagues across Sales to assist with the sales process and help manage our customer data integrity.
Your responsibilities will focus on:
Processing order paperwork and updating booking systems. Raising invoices and managing account enquiries from customers or finance teams. Liaising with customers for advertising copy to meet production deadlines. Proofing advertising content prior to publication to ensure all adverts are included and correct artwork has been used. Contributing to sales team meetings to help improve performance, develop products, and generate business opportunities. Helping to organise sales-led events. Uploading banner advertising and job vacancy listings online. Organising and send magazines, sales and marketing materials to customers. Preparation of sales reports and advertising analytics for sales team as required. General administration, supporting publishing sales activities and other reasonable duties and projects as required. We are looking for someone with:
Previous experience of working in an office based administrative role. Working knowledge of relevant computer systems and databases (Microsoft Office, SalesForce, DoubleClick for Publishers and MSG). Excellent communication and interpersonal skills to support customers and colleagues. Excellent administrative and organisational skills with the ability to work under pressure and prioritise own activities to deliver against deadlines. The RSC is the world’s leading chemistry community, the UK’s professional body for chemical scientists and an award-winning global knowledge business. We have an exceptional diversity of audiences - from teachers, scientists and academics, librarians and corporate comnpanies to politicians and the public. Our work includes activities focused on our role as a professional body (e.g. supporting members), a publisher (e.g. selling journals, books and databases), and as the voice of the chemical science community (e.g. campaigning to influence government policy).
The Royal Society of Chemistry supports development and offers excellent pro rata benefits.
If you are interested in this opportunity, please apply before the end of our closing date.
Download the full job description here.