IT Service & Support Manager
- Employer
- Hyper Recruitment Solutions
- Location
- Basingstoke
- Salary
- £45000 to £50000 per annum
- Closing date
- 17 Sep 2019
View more
- Sector
- Information Science, Pharmaceutical
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
We are currently looking for a IT Service & Support Manager to join a leading Pharmaceutical company based in the Hampshire area. As the IT Service & Support Manager you will be responsible for the IT Support team to ensure to resolution of incidents and requests across the business.
KEY DUTIES AND RESPONSIBILITIES:
Your duties as the IT Service & Support Manager will be responsible for managing a team of 7 IT Support specialists across 4 sites varied however the key duties and responsibilities are as follows:
1. The role will work with the global teams to enforce service levels agreements and establish problem resolution expectations and time frame as well as setting future direction and development of the team.
2. The successful candidate must have strong leadership and communication skills with both direct reports and stakeholders.
3. The Manager will be tracking and analysing trends in Service Desk and Desk-side support requests and generate statistical reports. This will be to identifying areas of concern or opportunity to develop and implement end user training programs to increase computer literacy and self-sufficiency.
4. As the IT Service Support Manager you will Collaborate with other sections of the IT team to identify and/or improve the performance of the service desk and desk-side support on a continual improvement basis and conduct research on emerging services, protocols, and standards in support of Service desk and desk-side support improvement efforts.
ROLE REQUIREMENTS:
To be successful in your application to this exciting opportunity as the IT Service & Support Manager we are looking to identify the following on your profile and past history:
1. Relevant degree in a Computer Science or Information Sciences related field.
2. Proven experience of management of remote teams + developing/ providing Service Level Agreements and Help Desk deliverables.
3. A working knowledge and practical experience with computer hardware + desktop computer operating systems; with Active Directory administration including Group Policy, DNS, DHCP and security or MCITP Server Administrator.
Key Words: IT Service Support Manager SLA Helpdesk Active Directory DNS Security Manage
Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for talent development. We therefore welcome applications for any interested parties who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.
Company
Hyper Recruitment Solutions is a specialist and highly compliant recruitment consultancy dedicated to the Science and Technology sectors.
Hyper Recruitment Solutions (HRS), founded and run by Ricky Martin and in partnership with Lord Alan Sugar, has a wealth of recruitment expertise as well as compliance and commercial awareness. We offer a range of permanent, temporary and contract staff.
Our vision is to provide recruitment solutions which will assist in the improvement and quality of life for all. To do so, HRS will focus on the support of sectors whose primary focus is in making the world a better place. This could be working for a Pharmaceutical company who is developing new and existing therapeutics or an FMCG business who is making the latest consumer products in a sustainable and efficient way. We want to provide a service to those areas of actual need which will have an impact on us all.
We provide services across a broad range of industries including the following specialist sectors:
• Biotechnology
• Pharmaceutical
• Medical Device
• Clinical Research
• CMO / CRO
• Food / FMCG
• Engineering
• Science
With all jobseekers we are looking to form close relationships where we can offer you the most accurate and useful advice. We intend to not only find and present the most ideal career options to you, but we want to provide advice on the entire recruitment process. We are a business who listens and advises and as shown on our website we have a clear ‘candidate commitment’ to ensure your search is in the most professional and capable hands. Some of the key areas we focus on include:
• Quality Assurance (including Qualified Persons)
• Clinical Research (all phases and therapeutic fields)
• Bioinformatics
• Research & Development
• Consumer Insight and Sensory
• Lean and Continuous Improvement
• Engineering (all disciplines)
• Manufacturing, Scale up and Technology Transfer
• Packaging and Sustainability
• Medical Affairs
• Sales and Business Development
• Information Systems & Technology
• Executive Appointments
HRS has been awarded membership to the REC (Recruitment and Employment Confederation) and APSCo (Association of Professional Staffing Companies). This is to assure all clients and candidates that our processes and practices comply with all relevant government and recruitment industry regulations.
Lord Sugar, Ricky Martin and everyone at HRS look forward to working with you. Please do not hesitate to visit our website www.hyperec.com or contact us via
Telephone: 02032 255 120
Email:info@hyperec.com
Or any of the social media routes below:
Twitter
Facebook
Linked in
Google +
- Website
- http://www.hyperec.com/
- Telephone
- 0203 910 2980
- Location
-
Amshold House
Goldings Hill
Loughton,
Essex
IG102RW
GB
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