Technical Support Group Leader

5 days left

Northern Ireland
Dependent on experience
28 May 2019
25 Jun 2019
Eve Hegarty
Contract Type
Full Time
We are currently looking for a Technical Support Group Leader to join the Pharmaceutical Services Packaging department of a leading pharmaceutical and life sciences company based in Northern Ireland.

As the Technical Support Group Leader you will be responsible for providing leadership for the Technical Support activities within Pharmaceutical Services Packaging department. You will manage new product process validation, technical transfer activities and new equipment & tooling validation within the Pharmaceutical Services Packaging department, the packaging operations includes primary packaging operations (e.g. bottle, blister, sachet) and secondary packaging operation (e.g. label, wallet, carton, manual kit assembly, serialisation).

The Technical Support Group Leader will ensure that suitable procedures are developed and in place for managing all aspects of these functions, these procedures must ensure all tasks are completed in accordance with the principles of current Good Manufacturing Practice and H&S.


Your duties as the Technical Support Group Leader will be varied however the key duties and responsibilities are as follows:

Management and Leadership
1. Management of the technical support activities which incorporates process optimisation, material assessment in line with Pharmaceutical Services packaging technologies and the generation & execution of validation activities for new product introductions, technical transfers, processes and packaging technologies. Ensuring the objectives of the Technical Support function are aligned with the Packaging process design and operational teams as well as the Pharmaceutical Services business strategy.
management team.

2. Management of the Quality Management System for the Technical Support department.

New Product Introduction (Technical Transfer)
1. To provide the appropriate expertise for technical discussions with the client relating to the packaging process and packaging materials, develop & cost packaging processes for new business opportunities and assist in the review of new business opportunities providing information on the capabilities of existing packaging equipment.

2. Responsible for all process validation activities (generation and execution) concerned with NPI, technical transfer, SKU variations, new equipment and new processes.

3. The management of new product launches and the implementation of new packaging processes, ensuring that staff are fully trained in both the process technologies and key process parameters relevant to all new products and processes.

Packaging Technology
1. Develop an industry leading knowledge of the utilisation of pharmaceutical packaging and printing technologies, working with suppliers to ensure the Pharmaceutical Services are utilising the full range of capabilities from the equipment portfolio.

2. Assist in the procurement of packaging equipment working with the Packaging Operations, Maintenance department, Quality department and Business Project Management.

3. Work closely with the Maintenance department to review all service level agreements (internal and external) for packaging equipment.

4. To provide technical support to the resolution of packaging and process problems, including SME support for investigations related to packaging technology.


To be successful in your application to this exciting opportunity as the Technical Support Group Leader we are looking to identify the following on your profile and past history:

1. Relevant degree in a relevant Life Sciences or Engineering discipline. In addition to this you will also need significant experience gained working in a similar environment.

2. Specifically, you will be expected to demonstrate industry experience working in a packaging operation, have experience managing or supervising a team, project and budget management.

3. You would be at an advantage for you to also demonstrate a good understanding of quality management systems, validation processes and serialisation within a regulated pharmaceutical environment.

Key Words: Pharmaceutical | Packaging | Team Leader | Management | Quality Management System |

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for talent development. We therefore welcome applications for any interested parties who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.

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