Technical Application Scientist

Location
Renfrewshire
Salary
Dependent on experience
Posted
12 Apr 2019
Closes
10 May 2019
Ref
J5631320
Contact
Eve Hegarty
Contract Type
Permanent
Hours
Full Time
We are currently looking for a Technical Application Scientist with experience of qPCR and / or sequencing to join a global life sciences company based in the Renfrewshire area.

As the Technical Application Scientist you will join the Technical Support Team in Scotland in order to provide advice and help to scientific customers in the EMEA territory, and internal support to sales colleagues and other teams across the organisation.

Key words: qPCR | French | German | Dutch | Technical Support | Applications Support | Customer Support | Molecular Biology | Sequencing

KEY DUTIES AND RESPONSIBILITIES:

Your duties as the Technical Application Scientist will be varied however the key duties and responsibilities are as follows:

1. Provide technical support for scientific products and services by answering customer technical inquiries in French or German (Dutch is a plus) and English. Inquiries may be received via telephone or email, and occasionally on field visits. You will record and manage customer complaints on technical and quality issues.

2. Troubleshoot, provide advice or solutions to experimental problems.

3. Arrange credits or replacement products as required. Participate in analysing complaint information to assist in complaint trending, and identification of potential quality issues. Track product related issues and escalates quality issues when needed.

4. Develop technological and product expertise within one or more key business areas while staying up to date in all of the company's business areas.

5. Demonstrate computer proficiency in using all computer systems and databases. You will work with CRM (Customer Relationship Management) system to build a strong customer database and assist our Sales partners by identifying, recording and escalating opportunities to generate revenue.

ROLE REQUIREMENTS:

To be successful in your application to this exciting opportunity as the Technical Application Scientist we are looking to identify the following on your profile and past history:

1. You will be fluent in French or German preferably but we will also consider Dutch speakers.

2. You should havea Ph.D. or equivalent research/lab experience with qPCR or sequencing.

3. Given the customer facing nature of this role, previous customer service experience is desirable, but not essential. We welcome applications from friendly individuals with people orientated skills.

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for talent development. We therefore welcome applications for any interested parties who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.

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