Product Support Scientist

£38000 to £41500 per annum
06 Aug 2018
03 Sep 2018
Haseena Mooncey
Contract Type
Full Time
We are currently looking for a Product Support Scientist to join a leading company based in the Cambridgeshire area. As the Product Support Scientist you will be responsible for providing 2nd level technical direction and support to in house and field technical support staff on released commercial products in the clinical and applied market in the EMEA region.


Your duties as the Product Support Scientist will be varied however the key duties and responsibilities are as follows:

1. As the Product Support Scientist, you will assist the technical support and field service and support staff with remote resolution of complex support cases, providing a technical plan of action to facilitate resolution.

2. In your role as the Product Support Scientist, you will troubleshoot a variety of issues related to products, with a focus on regulated products and reproductive and genetic health products, such as non-invasive prenatal testing and preimplantation genetic.

3. You will also assist in the coordination of roll-out of new products, by matrix-managing regional core teams to develop a comprehensive support model ahead of release, ensuring the impact assessment is accurate and properly communicated, and developing early expertise for supporting elevated cases.

4. Duties as the Product Support Scientist include assessing the impact of product quality issues, driving complaints to resolution by liasing with internal quality, development and sustaining teams and helping to produce the strategy for delivering mitigating advice and actions.


To be successful in your application to this exciting opportunity as the Product Support Scientist we are looking to identify the following on your profile and past history:

1. Relevant PhD or MS in Biochemistry, Molecular Biology or Genetics.

2. Proven industry experience in a commercial biotech/biomedical environment, as well as a clinical or regulatory background within genetic health.

3. A working knowledge and practical experience with microarray and sequencing technologies.

Key Words: Product Support / Genetics / Troubleshoot / Pharmaceutical / Pre-Natal / RUO Assays

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