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Technical Application Scientist

Employer
Hyper Recruitment Solutions
Location
Renfrewshire
Salary
Dependent on experience
Closing date
10 May 2019

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Job Details

We are currently looking for a Technical Application Scientist with experience of qPCR and / or sequencing to join a global life sciences company based in the Renfrewshire area.

As the Technical Application Scientist you will join the Technical Support Team in Scotland in order to provide advice and help to scientific customers in the EMEA territory, and internal support to sales colleagues and other teams across the organisation.

Key words: qPCR | French | German | Dutch | Technical Support | Applications Support | Customer Support | Molecular Biology | Sequencing

KEY DUTIES AND RESPONSIBILITIES:

Your duties as the Technical Application Scientist will be varied however the key duties and responsibilities are as follows:

1. Provide technical support for scientific products and services by answering customer technical inquiries in French or German (Dutch is a plus) and English. Inquiries may be received via telephone or email, and occasionally on field visits. You will record and manage customer complaints on technical and quality issues.

2. Troubleshoot, provide advice or solutions to experimental problems.

3. Arrange credits or replacement products as required. Participate in analysing complaint information to assist in complaint trending, and identification of potential quality issues. Track product related issues and escalates quality issues when needed.

4. Develop technological and product expertise within one or more key business areas while staying up to date in all of the company's business areas.

5. Demonstrate computer proficiency in using all computer systems and databases. You will work with CRM (Customer Relationship Management) system to build a strong customer database and assist our Sales partners by identifying, recording and escalating opportunities to generate revenue.

ROLE REQUIREMENTS:

To be successful in your application to this exciting opportunity as the Technical Application Scientist we are looking to identify the following on your profile and past history:

1. You will be fluent in French or German preferably but we will also consider Dutch speakers.

2. You should havea Ph.D. or equivalent research/lab experience with qPCR or sequencing.

3. Given the customer facing nature of this role, previous customer service experience is desirable, but not essential. We welcome applications from friendly individuals with people orientated skills.

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for talent development. We therefore welcome applications for any interested parties who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.

Company

Hyper Recruitment Solutions is a specialist and highly compliant recruitment consultancy dedicated to the Science and Technology sectors.

Hyper Recruitment Solutions (HRS), founded and run by Ricky Martin and in partnership with Lord Alan Sugar, has a wealth of recruitment expertise as well as compliance and commercial awareness. We offer a range of permanent, temporary and contract staff.

Our vision is to provide recruitment solutions which will assist in the improvement and quality of life for all. To do so, HRS will focus on the support of sectors whose primary focus is in making the world a better place. This could be working for a Pharmaceutical company who is developing new and existing therapeutics or an FMCG business who is making the latest consumer products in a sustainable and efficient way. We want to provide a service to those areas of actual need which will have an impact on us all.

We provide services across a broad range of industries including the following specialist sectors:

• Biotechnology
• Pharmaceutical
• Medical Device
• Clinical Research
• CMO / CRO
• Food / FMCG
• Engineering
• Science

With all jobseekers we are looking to form close relationships where we can offer you the most accurate and useful advice. We intend to not only find and present the most ideal career options to you, but we want to provide advice on the entire recruitment process. We are a business who listens and advises and as shown on our website we have a clear ‘candidate commitment’ to ensure your search is in the most professional and capable hands. Some of the key areas we focus on include:


• Quality Assurance (including Qualified Persons)
• Clinical Research (all phases and therapeutic fields)
• Bioinformatics
• Research & Development
• Consumer Insight and Sensory
• Lean and Continuous Improvement
• Engineering (all disciplines)
• Manufacturing, Scale up and Technology Transfer
• Packaging and Sustainability 
• Medical Affairs
• Sales and Business Development
• Information Systems & Technology
• Executive Appointments


HRS has been awarded membership to the REC (Recruitment and Employment Confederation) and APSCo (Association of Professional Staffing Companies). This is to assure all clients and candidates that our processes and practices comply with all relevant government and recruitment industry regulations.

Lord Sugar, Ricky Martin and everyone at HRS look forward to working with you. Please do not hesitate to visit our website www.hyperec.com or contact us via
Telephone: 02032 255 120
Email:info@hyperec.com


Or any of the social media routes below: 
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Company info
Website
Telephone
0203 910 2980
Location
Amshold House
Goldings Hill
Loughton,
Essex
IG102RW
GB

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