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Technical Support Scientist - Protein Biochemistry

Employer
Hyper Recruitment Solutions
Location
Renfrewshire
Salary
Dependent on experience
Closing date
15 Apr 2019

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Job Details

Are you an experienced protein biochemist looking for a customer facing opportunity?

We are currently looking for a Technical Support Scientist to cover maternity leave for a leading biotechnology company based in the Renfrewshire area. There is likely to be the opportunity for this role to be extended or made permanent.

As the Technical Support Scientist you will be responsible for helping the company's customers across EMEA within the Protein Biochemistry sector, as well as providing internal support to sales colleagues and other teams across the wider organization. Inquiries may be received via telephone, email, fax or mail.

KEY DUTIES AND RESPONSIBILITIES:

Your duties as the Technical Support Scientist will be varied however the key duties and responsibilities are as follows:

1. Provide complete customer support on Protein Biochemistry technical issues by utilizing all available resources. Escalates issues or problems when warranted.

2. Records and manages customer complaints on technical and quality issues. Troubleshoots, provides advice or solutions to problems, and arrangescredits or replacement products as required. Participates in analysing complaint information to assist in complaint trending, and identification of potential quality issues.

3. Tracks product related issues and escalates issues when needed.

4. Participates in customer notifications on product quality issues as required.

5. Works with CRM (Customer Relationship Management) system to build a strong customer database and assist our Sales partners by identifying, recording and escalating opportunities to generate revenue.

6. Develops technological and product expertise within one or more key business areas while staying up to date in all of the company's business areas.

ROLE REQUIREMENTS:

To be successful in your application to this exciting opportunity as the Technical Support Scientist we are looking to identify the following on your profile and past history:

1. Ideally a PhD in Protein Biochemistry / Protein Chemistry (or similar / equivalent), with a strong background in protein assays (antibodies, ELISA Luminex) and protein analysis techniques (expression, western blotting, gel electrophoresis)

2. Ideally, you will be fluent in French, as you may be dealing with French speaking customers. We will also consider strong applications from candidates who are not able to speak French but have the ability to speak one of the following languages - Spanish, Italian, Dutch, German, Polish.

3. The successful candidate must also have excellent communication skills and the proven ability to learn large amounts of new and complex technical information. Given the customer facing nature of this position, previous customer service experience is desirable, but not essential.

Key Words: Technical Support | Protein Biochemistry | Protein Chemistry | Customer Facing | French Speaking | Interim |

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for talent development. We therefore welcome applications for any interested parties who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.

Company

Hyper Recruitment Solutions is a specialist and highly compliant recruitment consultancy dedicated to the Science and Technology sectors.

Hyper Recruitment Solutions (HRS), founded and run by Ricky Martin and in partnership with Lord Alan Sugar, has a wealth of recruitment expertise as well as compliance and commercial awareness. We offer a range of permanent, temporary and contract staff.

Our vision is to provide recruitment solutions which will assist in the improvement and quality of life for all. To do so, HRS will focus on the support of sectors whose primary focus is in making the world a better place. This could be working for a Pharmaceutical company who is developing new and existing therapeutics or an FMCG business who is making the latest consumer products in a sustainable and efficient way. We want to provide a service to those areas of actual need which will have an impact on us all.

We provide services across a broad range of industries including the following specialist sectors:

• Biotechnology
• Pharmaceutical
• Medical Device
• Clinical Research
• CMO / CRO
• Food / FMCG
• Engineering
• Science

With all jobseekers we are looking to form close relationships where we can offer you the most accurate and useful advice. We intend to not only find and present the most ideal career options to you, but we want to provide advice on the entire recruitment process. We are a business who listens and advises and as shown on our website we have a clear ‘candidate commitment’ to ensure your search is in the most professional and capable hands. Some of the key areas we focus on include:


• Quality Assurance (including Qualified Persons)
• Clinical Research (all phases and therapeutic fields)
• Bioinformatics
• Research & Development
• Consumer Insight and Sensory
• Lean and Continuous Improvement
• Engineering (all disciplines)
• Manufacturing, Scale up and Technology Transfer
• Packaging and Sustainability 
• Medical Affairs
• Sales and Business Development
• Information Systems & Technology
• Executive Appointments


HRS has been awarded membership to the REC (Recruitment and Employment Confederation) and APSCo (Association of Professional Staffing Companies). This is to assure all clients and candidates that our processes and practices comply with all relevant government and recruitment industry regulations.

Lord Sugar, Ricky Martin and everyone at HRS look forward to working with you. Please do not hesitate to visit our website www.hyperec.com or contact us via
Telephone: 02032 255 120
Email:info@hyperec.com


Or any of the social media routes below: 
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Company info
Website
Telephone
0203 910 2980
Location
Amshold House
Goldings Hill
Loughton,
Essex
IG102RW
GB

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